Contact

Email is the only way to reach EspressoGoods: our contact email (being set up; it will appear on this page shortly). There is no phone line, no contact form and no chat. Messages are read by EspressoGoods editors, the team that maintains the espresso machine and grinder catalogue, the four tools and the guides.

The fastest messages to act on are the ones that include a link to the maker’s own page or manual. Almost every figure on this site is copied from a maker’s product page, spec sheet or user manual, so a link lets us check a claim in a minute instead of hunting for it.

Quick guide: what to send for each kind of message

• Wrong spec: the machine or grinder, the page where you saw it, what we show, what you believe is right, and the maker’s page or manual that shows it.
• Missing machine or grinder: brand, model, model number if you have it, and a link to the maker’s page that publishes its specs.
• Broken link or odd price: the page, the product, the price or “as of” date you saw, and where the link took you.
• Tool problem: which tool, what you selected or typed, what you expected, what happened, the full share link if you have one, and your device and browser.

“That spec doesn’t match the machine”

This is the report we most want. Makers revise machines without always changing the name: a new steam wand, a different set of baskets in the box, a revised warm-up claim, a new color with a different model number. Sometimes one product page covers two versions and only the model number tells them apart. If a figure we list differs from the maker’s current page or the manual that came with your machine, please tell us and include the model number printed on the machine or its box.

Your own measurement or experience is welcome as a pointer, and if it disagrees with the maker we will take a second look. What we publish, though, is the maker’s figure, because that is a source any reader can open and check. If the maker’s page itself seems wrong, the right fix is usually for the maker to correct it, and we will note on our page that the two disagree.

A field that shows a dash or “not stated” is not necessarily an error. It means the maker does not publish that figure, so we leave it blank instead of guessing. If you find the figure on the maker’s own page or in its manual, send us the link and we will add it.

“You’re missing a machine”

The catalogue will never hold every espresso machine on sale. We add one when its maker publishes enough to list it properly: at least the type, the heating system, the portafilter or brewing details, the milk system, the dimensions and a price. A machine that exists only as a marketplace listing, with no maker page or manual behind it, is hard for us to add, because we cannot show you where its specs came from. If that is why a machine is missing, we will tell you.

The same applies to grinders. We list a grinder as an espresso grinder only when its maker positions it for espresso, so a link to the maker’s page that says so is the most useful thing to send.

Links, prices and stock

Buy links go to Amazon or to the maker’s own site. Amazon prices refresh daily from Amazon’s official API and are shown with an “as of” date; other prices are the maker’s US list price with the date we read it. Prices move often, so a difference of a few dollars from the date shown is normal. A link that lands on the wrong model or color, a dead page, a price that is far off, or a listing that has been unavailable for weeks is worth reporting.

Problems with the tools

If the machine finder returns nothing, it may be doing what its rules say: a machine matches only when its published specs meet every answer, and a spec the maker does not publish counts as not met. Setting a budget also removes machines with no current price. The near misses below the results name the one requirement each machine fails, which usually shows which answer to relax. The exact rules are on the editorial process page.

If a result still looks wrong, a compare link opens the wrong machines, the cost calculator gives a number you cannot reproduce from your inputs, or the grinder matcher puts a grinder on the wrong list, tell us step by step what you did. Paste share links in full: the part after the # sign holds your settings. We cannot see your shortlist, because it is saved only in your own browser; if it vanished, cleared site data or a private window is the usual reason.

Makers and press

Makers are welcome to point us to new models, revised specs or corrected manuals. Please know how the site works before you write. We do not sell placements or rankings, we do not accept machines in exchange for coverage, and we do not test, so a sample would not change what we publish. The most useful thing a maker can do is publish complete specs, including dimensions, portafilter size and warm-up time, on its own site. Journalists and researchers can use the same address for questions about our data or methods.

What we can’t help with

We cannot help with an order, a delivery, a return or a repair. EspressoGoods sells nothing and keeps no record of purchases.

• Orders placed on Amazon: use Amazon’s customer service from your order history.
• Orders placed on a maker’s website: contact that maker’s support team.
• A machine that leaks, will not heat or has stopped working: the maker’s warranty and service network apply, wherever you bought it.

We also cannot troubleshoot shots or diagnose a machine by email. The maker’s manual and support line are the right place for that, and our guides cover the general techniques.

Your email address

We use what you send only to reply and to fix what you reported. Your address is not added to any list and is not passed to makers or anyone else. The privacy policy has the details, and the about page may answer your question before you write. The tools are on the EspressoGoods home page.